We believe travel should be honest, pure, and completely transparent—and that includes how we handle your personal information. This Privacy Policy explains what data we collect, why we need it, and how we keep it safe when you visit our website, book an itinerary, or travel with us.
To arrange a seamless, off-the-beaten-path journey across China, we need to collect certain pieces of information directly from you:
Contact & Personal Details: Your name, email address, phone number, and nationality when you inquire about a trip or subscribe to our updates.
Travel Planning & Customization: Your travel preferences, dietary restrictions, and physical fitness levels (to ensure your safety during hiking and trekking routes like our Dieshan itineraries).
Official Travel Documentation: Your passport details (including full name, passport number, and date of birth).
⚠️ Important Note for China Travel: In compliance with local regulations, passport details are strictly required to book high-speed train tickets, domestic flights, and hotel/lodge accommodations within China.
Technical Data: Basic cookies and IP addresses collected automatically when you browse our website to help us optimize your online user experience.
We only use your data to deliver the best possible travel experience. Specifically, we use it to:
Design and customize your 3-to-5-day or extended itineraries.
Secure train tickets, boutique hotel stays, and regional permits.
Communicate essential pre-trip guides,大交通 (arrival transportation) updates, and emergency details.
Process secure payments for your tour packages.
We do not sell, trade, or rent your personal data to third parties. Period.
To execute your trip, your data is only shared with trusted partners essential to your journey:
Official Booking Systems: The China Railway Bureau, airlines, and licensed accommodations for mandatory identity verification.
Local Execution Teams: Our local guides and drivers who need to know your name, dietary needs, or arrival times to welcome you at the station.
Safety First: We implement strict digital security protocols to protect your personal information from unauthorized access, alteration, or disclosure.
Temporary Passport Storage: We recognize the sensitivity of government-issued IDs. Passport data collected for train or hotel bookings is securely stored and permanently deleted from our active operational files within 30 days after your journey successfully concludes.
No matter where you are traveling from (Singapore, Malaysia, Europe, or beyond), you have full control over your data. You have the right to:
Request a copy of the personal data we hold about you.
Request that we correct any inaccurate or incomplete information.
Request that we delete your personal data entirely from our systems (provided it does not interfere with an active, upcoming booking).
If you have any questions about this Privacy Policy or how your data is handled, please reach out to our team:
Business Name: Tommy Travel Portal (印象徽州)
Registered Address: Room 1010, Building 2, Yinxiang Huizhou, Piyun Road, Huicheng Town, She County, Huangshan City, Anhui Province, China
Available Hours: 9:00 AM – 9:00 PM (Beijing Time) / 6:00 PM – 6:00 AM (PDT)
