Service Delivery & Fulfillment Policy
Effective Date: July 2026
Because Travel with Tommy provides travel experiences, guided tours, and itinerary planning rather than physical goods, all bookings, travel documents, and vouchers are delivered digitally. No physical packages will be shipped to your postal address.
1.Order Confirmation Timeframe
- Immediate System Acknowledgement:Upon submitting your booking and payment, you will receive an automated email within minutes acknowledging that we have received your request.
- Formal Confirmation:Our travel team will verify local resource availability (e.g., boutique stays, high-speed rail tickets, nature permits) and send a formal Itinerary Confirmation & Booking Voucher via email/messaging platform within 12 to 24 hours.
- Last-Minute Bookings:For bookings made within 48 hours of travel, our team prioritizes processing to confirm details within 4 business hours.
2: Service Delivery Process
Step 1: Dedicated Travel Advisor Connection
Within 48 hours of booking, a dedicated Travel Advisor will contact you via WhatsApp, WeChat, or Email to double-check your group’s details, dietary restrictions, accommodation preferences, and physical readiness.
Step 2: Real-Name Registration Data Collection
Under Chinese regulations, high-speed train tickets, domestic flights, and hotel check-ins require real-name registration. You must submit valid passport information at least 7–10 days prior to departure (or immediately for urgent bookings).
Step 3: Pre-Trip Welcome Pack
3 to 5 days before your trip, you will receive a digital Pre-Trip Welcome Pack containing:
- Assigned local guide & driver contact information.
- Arrival pickup point and driver meeting procedures.
- Finalized day-by-day timing & local weather forecast.
- Recommended packing list (e.g., footwear for trekking or temple visits).
Step 4: On-Ground Execution
Upon arrival at your destination , your private guide or driver will meet you with a sign. From that moment, all ground operations, guided tours, and arranged transport are seamlessly delivered per your itinerary.
3: Key Timelines Summary
| Service Stage | Delivery Timeline | Delivery Channel |
| Order Acknowledgement | Immediate (within 15 mins) | Automated Email |
| Booking Final Confirmation | Within 12–48 Hours | Email / Messaging |
| Passport Data Submission | 7–10 Days Before Trip | Secure Form/Chat |
| Pre-Trip Welcome Pack | 3–5 Days Before Trip | PDF via Email/Chat |
| 24/7 On-Trip Support | Real-Time during travel | Phone/WhatsApp/WeChat |
4: Emergency Contacts & Support
If you do not receive your confirmation email or Pre-Trip Welcome Pack within the specified timeframe, please check your spam folder or contact us immediately through our official channels.
Emergency Phone : +86-135-1215-0948
Service Hours: 9:00 AM – 9:00 PM (Beijing Time)
Terms of Service
Effective Date: July 2026
Welcome to Travel with Tommy! These Terms of Service (“Terms”) govern your use of our website, services, and travel bookings. By making a booking or using our website, you agree to comply with and be bound by these Terms.
1.Scope of Services
Travel with Tommy provides boutique, small-group, and customized inbound travel consultation, itinerary planning, and ground operation services across China.
2.Booking, Payment & Confirmation
- A booking is officially confirmed only after we receive the required deposit or full payment and issue a formal booking confirmation notice.
- Prices are quoted in the agreed currency and cover only the items explicitly listed in your itinerary proposal.
3.Cancellations & Refunds
- Refund Window: Cancellations must be communicated in writing. Refunds are subject to the specific refund schedule for your booked itinerary.
- Non-Refundable Policy: Once the booking passes the designated refund window, the order becomes non-refundable, as local accommodations, transport, and permits are locked in.
- Force Majeure Exceptions: If you are unable to travel due to proven force majeure events (e.g., natural disasters, official travel bans, extreme weather), please contact us immediately to negotiate potential credits or rescheduling options.
- Refund Processing: Approved refunds will be returned to your original payment method within 5–10 business days.
4.Travel Documents & Real-Name Registration
- Travelers are solely responsible for obtaining valid passports, Chinese entry visas, and necessary health documents prior to arrival.
- In accordance with Chinese laws and regulations, accurate passport details must be provided for high-speed rail, domestic flight, and hotel/lodge real-name bookings. Travel with Tommy is not liable for travel disruptions caused by inaccurate customer information.
5.Physical Fitness & Personal Safety
Many of our routes involve nature walks, trekking, or remote mountain exploration (e.g., Dieshan, tea hills). Travelers are expected to assess their own physical fitness. You must inform us of any preexisting medical conditions or dietary restrictions before booking.
6.Limitation of Liability
Travel with Tommy acts as an organizer for travel services. We shall not be liable for any personal injury, property loss, delay, or extra expenses resulting from third-party transport delays, personal negligence, accidents, or events of Force Majeure.
7.Intellectual Property
All content on this website, including text, trip descriptions, photographs, logo, and webpage design, is the exclusive property of Travel with Tommy and protected by applicable copyright laws. Unlawful copying or commercial reproduction is strictly prohibited.
8.Governing Law & Dispute Resolution
These Terms of Service, any travel contracts entered into with Travel with Tommy, and any disputes or claims arising out of or in connection with them shall be governed by, construed, and enforced in accordance with the Laws of the People’s Republic of China (PRC).
Any dispute arising from or related to our services that cannot be resolved through friendly negotiation shall be submitted to the jurisdiction of the competent People’s Court located where the operating entity of Travel with Tommy is registered (Huangshan City, Anhui Province, China).
Privacy Policy
Effective Date: July 2026
We believe travel should be honest, pure, and completely transparent—and that includes how we handle your personal information. This Privacy Policy explains what data we collect, why we need it, and how we keep it safe when you visit our website, book an itinerary, or travel with us.
1.Information We Collect
To arrange a seamless, off-the-beaten-path journey across China, we need to collect certain pieces of information directly from you:
Technical Data: Basic cookies and IP addresses collected automatically when you browse our website to help us optimize your online user experience.
- Contact & Personal Details: Your name, email address, phone number, and nationality when you inquire about a trip or subscribe to our updates.
- Travel Planning & Customization: Your travel preferences, dietary restrictions, and physical fitness levels (to ensure your safety during hiking and trekking routes like our Dieshan itineraries).
- Official Travel Documentation: Your passport details (including full name, passport number, and date of birth).
- Important Note for China Travel: In compliance with local regulations, passport details are strictly required to book high-speed train tickets, domestic flights, and hotel/lodge accommodations within China.
- Technical Data: Basic cookies and IP addresses collected automatically when you browse our website to help us optimize your online user experience.
2.How We Use Your Information
We only use your data to deliver the best possible travel experience. Specifically, we use it to:
- Design and customize your 3-to-5-day or extended itineraries.
- Secure train tickets, boutique hotel stays, and regional permits.
- Communicate essential pre-trip guides, arrival transportation updates, and emergency details.
- Process secure payments for your tour packages.
3.Data Sharing & Third-Party Disclosure
We do not sell, trade, or rent your personal data to third parties. Period.
To execute your trip, your data is only shared with trusted partners essential to your journey:
- Official Booking Systems: The China Railway Bureau, airlines, and licensedaccommodations for mandatory identity verification.
- Local Execution Teams: Our local guides and drivers who need to know your name, dietary needs, or arrival times to welcome you at the station.
4.Security & Data Retention
- Safety First: We implement strict digital security protocols to protect your personal information from unauthorized access, alteration, or disclosure.
- Temporary Passport Storage: We recognize the sensitivity of government-issued IDs. Passport data collected for train or hotel bookings is securely stored and permanently deleted from our active operational files within 30 days after your journey successfully concludes.
5.Your Rights
No matter where you are traveling from (Singapore, Malaysia, Europe, or beyond), you have full control over your data. You have the right to:
- Request a copy of the personal data we hold about you.
- Request that we correct any inaccurate or incomplete informatio
- Request that we delete your personal data entirely from our systems (provided it does not interfere with an active, upcoming booking).
6.Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to our team:
- Business Name: Huangshan Jiahui International Travel Agency Co., Ltd.
- Registered Address: Room 1010, Building 2, Yinxiang Huizhou, Piyun Road, Huicheng Town, She County, Huangshan City, Anhui Province, China
- Available Hours: 9:00 AM – 6:00 PM (Beijing Time)